Privacy Policy

1. Introduction

RoofCom ("Company," "we," "us," or "our"), operated by Michael Anthony Jacobs, located at 23567 Fenton St, Clinton Township, MI 48036, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including in connection with our SMS/text messaging program (A2P messaging) operated under applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA).

By using our website roofcom.net, contacting us, or opting in to our SMS program, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name
• Mailing address
• Email address
• Phone number (including mobile number for SMS communications)
• Service address or project location
• Details about your roofing or home improvement project

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referring URL

2.3 SMS Opt-In Data

When you opt in to receive SMS messages from RoofCom, we collect your mobile phone number and your consent record, including the date, time, and method of opt-in. This information is used solely to send you the messages you have requested and to maintain compliance records.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide roofing estimates, services, and customer support
• To send appointment reminders via SMS
• To send job update notifications via SMS (e.g., crew arrival, project status, completion)
• To send marketing promotions and special offers via SMS (only to users who have opted in)
• To respond to inquiries and communicate with you
• To improve our website and services
• To comply with legal obligations and enforce our terms

4. SMS / A2P Messaging Program

4.1 Types of Messages

By opting in to our SMS program, you may receive the following types of text messages from RoofCom:

• Appointment Reminders: Confirmations and reminders for scheduled estimates or service appointments.
• Job Updates: Notifications about your project status, crew arrival times, and completion notices.
• Marketing Promotions: Seasonal offers, discounts, and promotional announcements.

4.2 How to Opt In

You may opt in to receive SMS messages by completing a web form on roofcom.net, verbally consenting during a phone call or in-person meeting (with written confirmation to follow), or texting a designated keyword to our SMS short code or long code number.

4.3 How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent, except as required by law. You may also opt out by contacting us directly at mike@roofcom.net or (586) 894-2164.

4.4 Message Frequency & Costs

Message frequency varies based on your service activity and preferences. Standard message and data rates may apply depending on your mobile carrier and plan. RoofCom is not responsible for any charges imposed by your carrier.

4.5 No Sharing of SMS Opt-In Data

Your mobile phone number and SMS opt-in consent will NOT be shared with, sold to, or used by any third party for their own marketing purposes. This data is used exclusively by RoofCom to communicate with you directly.

5. Sharing of Your Information

RoofCom does not sell, rent, or trade your personal information. We do not currently use third-party marketing platforms or data processors. We may disclose your information only in the following limited circumstances:

• Legal Compliance: If required by law, subpoena, court order, or government regulation.
• Protection of Rights: To protect the rights, property, or safety of RoofCom, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. SMS opt-in and opt-out records are retained for a minimum of four (4) years in accordance with TCPA compliance requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. We also do not direct SMS marketing to minors.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

Michigan residents and all U.S. residents may exercise these rights by contacting us using the information below. We will respond to verifiable requests within a reasonable timeframe.

10. TCPA Compliance

RoofCom operates its SMS program in full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC regulations. We obtain prior express written consent before sending marketing text messages, maintain opt-in and opt-out records, and honor all opt-out requests promptly. Transactional and informational messages (such as appointment reminders and job updates) are sent pursuant to an established business relationship and/or prior express consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our services or SMS program after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RoofCom

Attn: Michael Anthony Jacobs

23567 Fenton St

Clinton Township, MI 48036

Macomb County, Michigan

Email: mike@roofcom.net

Phone: (586) 894-2164

Website: www.roofcom.net